Refund Policy

Free

Free is free: upload one statement, no card, no charge, nothing to refund.

Catch-Up and Autopilot

Catch-Up is $599 one time per tax year, per business, for 12 months of access, with up to 3,000 pages of statements and receipts for that year. Autopilot is $59 a month with up to 1,500 pages a month. There is no free trial.

30-day money-back guarantee from payment settlement. Your first eligible refund is automatic and in full if you have not downloaded, exported or shared a paid report from that business since paying. Otherwise, and for a second request from the same account or card, we review it by hand.

Deliverables are tax report PDF or CSV downloads, accountant CSV downloads, QuickBooks/Xero/OFX accountant exports from the dashboard, categorized statement-set exports, data ZIP downloads containing these reports, and accountant share links. A download counts when our server releases the file. A paid report from any tax year counts for payments already settled in that business. Viewing merchant review or My year, downloading original uploads, and raw Developer API extraction results do not count.

Request a refund from Billing. Refunding Catch-Up locks that purchased tax year again. Refunding the first Autopilot charge cancels that subscription immediately. Support reviews requests at support@arkrel.com.

After 30 days, email support@arkrel.com if you believe you were charged in error. Later Autopilot renewal charges are outside the first-charge guarantee. You can cancel anytime from Billing and keep access through the paid period. We do not provide partial refunds for unused days.

Developer API page packs

A one-time page pack is a purchase of pages for API use. Email support@arkrel.com with your account details if you have unused pages left in a pack; pages already used are not refunded.

Errors on our part

If you believe you were charged in error, email support@arkrel.com with your account details and the charge in question. We will investigate and, where we find an error on our part, issue a refund or credit.

How refunds are issued

Approved refunds are issued to the original payment method through Stripe and typically appear within 5-10 business days, depending on your bank or card issuer.

Catch-Up access and unused pages expire 12 months after payment settlement. After expiry, that year locks for uploads, processing, edits, My year, reports, exports, downloads and accountant share links. An active Autopilot plan covering that year or a Catch-Up repurchase restores access. A repurchase starts a fresh 12 months and 3,000 pages. Files you already downloaded are yours. A won dispute restores only the original expiry date.